Welcome to Balorá.online! We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. In this Privacy Policy, we outline your privacy rights and explain how we collect, use, disclose, transfer, and store your personal information.
Balorá.online (“we,” “our,” or “us”) is the trusted online platform for honest and reliable company reviews on the island of Curaçao. Our commitment to transparency and authenticity extends to how we handle your personal data.
Terms Used in This Policy
When we refer to “Balorá.online,” “we,” “our,” or “us,” we mean Balorá.online, [Company Address]. We are the entity responsible for processing your personal data. When we mention “website” or “platform,” we are referring to all of Balorá.online’s websites and applications.
Our Commitment to Transparency
When you contribute a review to our platform, it becomes publicly accessible, and your Balorá.online profile, much like our commitment to openness, is visible to anyone visiting our platform.
Your profile provides valuable insights into your experiences, including your country location, all the reviews you’ve crafted, the locations and products you’ve reviewed, and any product photos or videos you’ve shared. For business users engaging with reviews about their company, your responses will also be visible on our platform.
It’s essential to be mindful that, depending on the information you add to your Balorá.online profile and the username you choose, your level of anonymity may vary. We encourage you to consider this as you contribute to our platform and share your thoughts on the diverse array of experiences in Curaçao’s local businesses.
Personal Data Collection
When you engage with our platform, whether it’s creating a user account, submitting reviews, or establishing a business account, we may collect and process the following personal data about you:
- Contact Information: Your name and email address or any other contact details you may provide.
- Device and Location Information: Your IP address, browser settings (including the type of browser, language, and time zone), and location.
- User Account Information: Your username, password, photo, location, and preferred language.
- Business Account Information: Your password, company name, domain, and additional business profile details.
- Usage and Profiling Information: Details about your Balorá.online search history, interactions with our platform, and engagement with emails (including time spent on the site, accessed features, marketing emails opened, and links clicked).
- Information about Reviews and Ratings: Specifics regarding your reviews, including:
- Which business or product you reviewed.
- Type of review (service, location, or product).
- Review content and star rating.
- Product photos or videos (if provided).
- Location of the reviewed business.
- Dates of review creation, edits, or deletion.
- Your reference number, order ID, or similar (if provided).
- Information or documentation you provide to verify your experience, collected and processed for the stated purpose/s in the request.
- Information about Views, Likes, and Usefulness of your reviews: Data on the reach and impact of your reviews, encompassing the number of readers, how many find your review “useful,” and interactions such as clicking “useful” on others’ reviews.
- Information about Reports and Replies to Reviews from Your Business Account: Details about reports and replies from your business account, including your name, company details, information stated in the reply to a review, the specific review reported, the reason for the report, and the date of the report.
- Your Verification Data:
– Information indicating whether your user account or business domain is verified (your verification badge).
– Data provided during the verification process for consumers and businesses, including:
- Your first and last name.
- Images of the documents you submitted.
- Number and date of expiry of the documents you submitted.
- Details regarding questions posed on a business’s website, including:
- The business queried.
- The product associated with the question.
- The content of the question.
- The date the question was asked.
- The business’s response.
- Data Provided via the “Find Reviewer” Tool: Insights into data provided through the “Find Reviewer” tool, allowing businesses to connect with reviewers. We collect information disclosed by you to the business, including but not limited to your full name, phone number, email address, and reference ID.
- Preferences Information:Selected preferences associated with your account, including specific consents you have given or declined, newsletters, or similar email preferences, and cookies containing your preferences.
- Communication Information:Inclusive of communications received from you, such as review notifications, feedback, help requests, and queries via email, and other electronic communication methods. This also encompasses metadata associated with those communications, such as time and date.
- Information from Other Services, Including Social Networks: You have the option to connect your Balorá.online profile with your social media profiles, such as Facebook (“social network”). In doing so, we automatically collect selected information about you from your social network, depending on the information you have made available on that platform and your privacy settings for sharing such information. This may include:
- Name and/or username.
- Email address.
- Profile photo.
Before executing your request to connect your Balorá.online profile with a social network, we inform you of the specific information we will collect from that social network. You retain the option to disconnect your social network profile from your Balorá.online account at any time. Balorá.online will then remove your social network unique ID, disconnect/revoke Balorá.online from your social network, though your social network profile picture will remain on your Balorá.online profile unless you change it. Additionally, we retain your name and email address.
We emphasize the importance of not sharing any sensitive personal documents or data with us, such as information revealing ethnic origin, religious beliefs, or health information, for yourself or others. Balorá.online is committed to safeguarding your privacy and maintaining the security of your personal information.
How We Collect Personal Data
At Balorá.online, transparency and clarity are integral to our approach in collecting and processing personal data. We want you to understand how and when your information is gathered:
- Direct Interaction: The primary method of collecting personal data is through direct interaction with you. When you create an account with us or engage with our platform, your provided details contribute to our data processing. This includes activities such as leaving reviews or posting replies to reviews, enhancing your user experience.
- Usage and Profiling Information: We gather data related to your interaction with our platform or marketing emails. This encompasses your Balorá.online search history, time spent on the site, features or functions accessed, marketing emails opened, and links clicked. This information aids us in tailoring our services to meet your evolving needs.
- Third-Party Contributions: On occasions, we receive information about you from third parties. For instance, if you sign up for a Balorá.online account via a social media platform like Facebook, your account is pre-filled with the information we receive from them. Additionally, when a business requests us to send a review invitation on their behalf, they provide us with your name, email address, and a reference number (such as an order ID).
- Automated Data Collection: Information is automatically generated or collected from your computer or device as you utilize our services. This includes details like your IP address, location, device and browser information when accessing Balorá.online. The automated collection extends to your usage and profiling information, capturing your interactions with our platform and marketing emails.
Balorá.online is committed to ensuring that your personal data is handled responsibly and ethically. If you have any questions regarding the collection of your data or wish to seek clarification, please feel free to contact us at [support@balora.online].
Why and How We Use Your Personal Data
At Balorá.online, we value your privacy and are committed to ensuring that your personal data is used responsibly and ethically. Here’s an overview of why and how we utilize your personal data:
- Provide Services: Your personal data is utilized to offer our services, including displaying your reviews, facilitating access to your user account or your company’s business account on our platform, and ensuring a seamless experience on our website.
- User Identification: We use your information to identify you as a registered user, providing personalized interactions when you log into and revisit our platform.
- Platform Improvement: Continuous enhancement of our platform and services is a key objective, and your data plays a crucial role in this process.
- Customer Service: Responding to your queries and providing customer service is facilitated through the use of your personal data.
- Newsletters: If you subscribe to our newsletters, your information is used to send you relevant updates and content.
- Internal Business Purposes: Engaging in data analysis, audits, fraud monitoring, and various internal business functions that contribute to the improvement and expansion of our platform and services.
- Training and Quality Control: Your data aids in staff training and quality control measures, contributing to the ongoing improvement of service quality.
- Legal Compliance: Processing your data is essential for complying with legal obligations, regulatory requirements, and for auditing purposes.
For Balora.online User Accounts:
– Verify the authenticity of reviews.
– Invite you to leave more reviews.
– Pass on messages from businesses you’ve reviewed.
– Contact you regarding flagged reviews and request documentation if necessary.
– Share insights about the readership and usefulness of your reviews.
– Enforce our Terms & Conditions.
For Business Accounts:
– Notify you about reviews of your company or products.
– Verify the legitimacy of your replies to reviews.
– Inform you about user feedback on your replies or reported reviews.
– Enforce our Terms & Conditions.
Legal Basis for Processing:
– Perform contractual obligations.
– Comply with legal rights and obligations.
– Pursue legitimate business interests.
– Establish, exercise, or defend legal claims.
Your Rights:
You have the right to object or request restrictions on the processing of your personal data. Please refer to ‘Your Rights’ below for more details. In instances where you have provided explicit consent, such as subscribing to newsletters, you can revoke it at any time. However, processing may continue under other legal bases. For any inquiries or to exercise your rights, please contact us at [support@balora.online]. Your privacy matters to us, and we are here to address any concerns you may have.
Who May Access Your Personal Data at Balorá.online
At Balorá.online, transparency and integrity in handling your personal data are paramount. Here’s an overview of who may access your personal data and under what circumstances:
- Your Personal Data on Balorá.online:
- Your reviews are shared on our platform for others to gain insights into your experiences. Users can see your username, location (country), all your reviews (including locations, products, and photos/videos), and other connected information. Depending on the information you provide, anonymity may vary.
- Connecting to a social network allows collection of additional data like profile photo, name, birth year, and location, enhancing identification on our platform.
- Business Account Information:
- Creating a business account discloses your company name, address, domain, country, and connected information. Exercise caution in choosing information to disclose, as the level of detail may impact personal data exposure.
- Replies to user reviews about your company are also made available to other users.
- Shared Information on Other Platforms:
- To amplify review exposure, we permit other services to display reviews and related content from our platform. Categories of third-party services include search engines, businesses reviewed, businesses inviting reviews, portals, application partners, and social networks.
- Reviews written in response to business invitations are matched with the inviting business.
- Data Shared with Data Processors:
- Personal data is shared with selected third parties (including Trustpilot subsidiaries and affiliated companies) acting as data processors. These entities support technical operations and service delivery.
- Data processors operate based on agreements, ensuring compliance with instructions and policies.
- Other Disclosures:
Personal data is disclosed in specific circumstances:
- To comply with laws, respond to legal processes, and requests from public authorities.
- To cooperate with regulatory bodies and government investigations.
- To enforce Terms of Use for Consumers , Guidelines for Reviewers , Terms of use for Businesses , Guidelines for Businesses , and protect operational interests..
- To protect rights, privacy, safety, or property and/or that of our affiliates, you or others.
- In the event of reorganization, merger, acquisition, sale, or similar business disposition.
Note: We won’t share verification documentation unless requested by the reviewed business, and your consent will be sought before doing so. At Balorá.online, your privacy matters. We take every measure to safeguard your data and adhere to legal and ethical standards.
How Long We Store Your Personal Data at Balorá.online
At Balorá.online, the duration for which we retain your personal data is carefully managed, aligning with the purpose for its collection and any legal obligations. Our commitment is to ensure your data is stored only as long as necessary. Here’s an insight into our data retention practices:
- Basis for Data Storage: We retain your data based on the reason for its collection, whether to fulfill a contractual agreement, provide requested services, meet legal requirements, or serve our legitimate interests.
- Data Deletion and Anonymization: Once your data no longer serves a valid purpose, we will either delete it or anonymize it to prevent identification. You have the right to request deletion of your personal data at any time (refer to ‘Your Rights’ below).
- Duration of Personal Data:
- Personal data you provide, including reviews, is kept for as long as you maintain a Balorá.online account or as necessary for service provision.
- If you choose to delete your user account, we retain a log with essential information (name, email, deletion date) for three years. Certain data may be retained beyond account deletion for reasons such as security, fraud prevention, regulatory compliance, and safeguarding our legitimate business interests.
- Data Received from Companies: Personal data received from companies using our automated services for review invitations is retained for at least three years.
Reasons for Extended Data Retention: Some instances may require extended data retention, including but not limited to:
- Security, fraud, and platform abuse prevention.
- Compliance with legal or regulatory obligations.
- Defense of legitimate business interests.
Note: Even if your Balorá.online account is deleted, specific data may be retained as mandated by law or to protect our platform and users. Balorá.online is committed to transparent data practices and ensuring that your information is handled responsibly and ethically. For any queries or requests regarding your data, please refer to ‘Your Rights’ or contact us at [support@balora.online].
Balorá.online Cookie Policy
At Balorá.online, we utilize cookies and similar technologies to enhance, optimize, personalize, and analyze our services, as well as for advertising purposes.
Cookies and Their Purpose:
A cookie, in essence, is a small text file that is stored on your computer or device through your web browser, at the request of the websites you visit or applications you use. These cookies capture preferences and settings, enabling us to provide you with a consistent and personalized experience. Additionally, cookies assist in recording information related to experiments or new improvements we may be testing, allowing us to track the effectiveness of these changes.
Cookies on our website may be set by Balorá.online, our trusted third-party partners, or independent third parties, including advertisers.
Pixels:
Pixels are tiny, transparent image files embedded within a web page or email. We deploy pixels to gain insights into your interactions with our services, including engagements with marketing emails. These insights contribute to refining and tailoring our offerings to better suit your needs.
Tracking Codes:
Tracking codes, represented by code snippets strategically placed on pages, serve to measure various metrics such as visits and interactions. By using tracking codes, we delve deeper into understanding your interactions with our services, the advertisements you encounter, and, more broadly, how you navigate our platform.
For a more detailed overview of the types of cookies and similar technologies we employ, kindly refer to our dedicated Cookie Policy. This resource provides comprehensive information about our approach to cookies, ensuring transparency about the data we collect and the purposes for which it is used.
Your privacy is a priority at Balorá.online, and our use of cookies is governed by our commitment to providing you with a secure, seamless, and tailored online experience.
Your Rights at Balorá.online
At Balorá.online, we understand the importance of safeguarding your rights regarding personal data. Whether you are a registered user with a Balorá.online account or interacting with our platform without an account, we strive to provide you with control over your information.
Access, Edit, Download, and Deletion of Personal Data:
If you hold a Balorá.online user account, you can effortlessly access, edit, download, or delete the key personal data linked to your profile by logging into your account. Additionally, you have the flexibility to manage your email subscription preferences from your account settings.
Rights in Relation to Your Personal Data:
You possess certain rights in relation to the personal data we hold about you. However, these rights may be subject to limitations, such as protecting the personal data of others or adhering to legal obligations. If you encounter challenges or wish to file a complaint, you have the right to escalate the matter to a data protection authority.
Accessing and Downloading Personal Data:
For users with a Balorá.online account, the option to access and download information related to your account, including your reviews, is available upon logging in. Business account holders or users without an account can request information about their personal data by emailing [privacy@balora.online].
Correction and Deletion of Personal Data:
You retain the ability to correct, edit, or delete incorrect or misleading personal data through your Balorá.online user account. Alternatively, you can email [privacy@balora.online] for assistance.
Additional Rights:
- Beyond the aforementioned rights, you have the right to object to the processing of your personal data and request restrictions on processing, especially when such processing is not essential for contractual or legal obligations.
- If you provided consent for specific processing activities, you can withdraw your consent at any time. Withdrawals can be executed through the provided product features or by reaching out to us (refer to ‘Contact Us’ below). Withdrawal of consent will not impact prior data processing.
For any inquiries or requests related to your rights, feel free to contact us through the details provided in the ‘Contact Us’ section below.
Children’s information
At Balorá.online, we prioritize the protection of children’s privacy. Our platform is not designed for or directed towards individuals under the age of 18, and we do not intentionally collect personal data from such individuals. If you become aware that a child under the age of 18 has provided us with their personal data, we kindly request you to contact us promptly. For any concerns or information regarding children’s data, please use the contact details provided below.
Changes to this Policy
We recognize the dynamic nature of laws, regulations, and industry standards, as well as the evolving landscape of our services and business. Consequently, our Privacy Policy may undergo periodic updates. We encourage you to revisit this page regularly to stay informed about any modifications.
Should significant changes be made that impact your privacy rights, we commit to providing additional notice. This notice may be delivered through various means, such as email or notifications on our platform. By continuing to use our platform or services after we publish or send a notice regarding policy changes, you signify your acceptance and agreement with the updated policy. Your ongoing engagement with Balorá.online reflects your acknowledgment of and consent to the revised Privacy Policy.
Contact Balorá.online
At Balorá.online, we strive for clarity and transparency in handling your personal data. If you have any questions about the processing of your personal data or wish to exercise your rights under our policy, we encourage you to reach out to us. Your inquiries are important to us, and we are committed to providing the information and support you need.
Contact Information:
Phone: +599 9 999 9999
Email: privacy@balora.online
For additional resources and information regarding data privacy, we invite you to explore our Support Center. It is designed to offer comprehensive insights and assistance related to privacy matters on our platform. We value your trust in Balorá.online and are dedicated to addressing your concerns promptly and effectively.