Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Business demographicsCompany Name *Name contact person *Phone Number *Email Address *1. Which industry does your business belong to? *-Animals & PetsBeauty & Well-beingBusiness ServicesConstruction & ManufacturingEducation & TrainingElectronics & TechnologyEvents & EntertainmentFood, Beverages & TobaccoHealth & MedicalHobbies & CraftsHome ServicesLegal Services & GovernmentMedia & PublishingMoney & InsurancePublic & Local ServicesRestaurants & BarsRetail storesSportsTravel & VacationUtilitiesVehicles & Transportation2. How many years has your business been operating? *-Less than 1 year1-3 years4-10 yearsMore than 10 years3. What is your business's annual revenue? *-Less than 50,000 ANG50,000 - 100,000 ANGGreater than 100,000 ANG4. How many employees does your business have? *-1-56-2526-50More than 505. Where do you sell or provide your services demographically? *CuracaoSint MartinArubaBonaire, Sint Eustatius, SabaCaribbeanLatin AmericaOther (please specify) paying message social Current online presence and marketing efforts6. How important is online visibility to your business? *Extremely importantVery importantModerately importantSlightly importantNot important at all7. Do you currently use any online platforms to promote your business? (e.g., social media, online directories, review sites) *-YESNO7-b. If yes, which platforms do you use? (Select all that apply) *FacebookInstagramLinkedInTikTokGoogle My BusinessTripAdvisorAirbnbBooking.comLocal directoriesOur own websiteOther (please specify)7-c. Please share with us your other platform(s) *8. Do you currently use any online platforms to collect or share reviews? (e.g., social media, online directories, review sites) *-YESNO8-b. If yes, which platforms do you use? (Select all that apply) *FacebookInstagramLinkedInTikTokGoogle My BusinessTripAdvisorAirbnbBooking.comLocal directoriesOur own websiteOther (please specify)8-c. Please share with us your other platform(s) *9. How do you currently manage online reviews and feedback from customers? *We respond to all reviews, positive and negative.We only respond to positive reviews.We only respond to negative reviews.We monitor reviews but do not respond publiclyWe respond occasionally, but not consistentlyWe do not respond to reviews.9-b. Would you mind give us a reason why?10. How valuable do you find customer reviews for improving your business's products or services? *Extremely valuableVery valuableModerately valuableSlightly valuableNot valuable at all10-b. Would you mind give us a reason why?11. How do you use customer reviews to improve your business? *-We actively use reviews to make changes and improve our services/products.We consider reviews but do not make any changes based on them.We only focus on positive reviews for marketing purposes.We do not use customer reviews to make changes.12. How important is managing customer reviews to your overall business strategy? *Extremely importantVery importantModerately importantSlightly importantNot important at all13. What challenges do you face when managing online reviews? (Select all that apply) *Difficulty encouraging customers to leave reviewsLack of time to respond to reviewsDifficulty handling negative reviewsDifficulty addressing customer complaints publiclyManaging fake or misleading reviewsUncertainty about how to respond professionallyUnclear company policy or strategy for handling reviewsNot enough reviews coming inOther (please specify)13-b. Please share with us your challenges: *Willingness to pay for platform features14. How likely are you to invest in a platform that offers tools for managing customer reviews effectively? *Very likelyLikelyNeutralUnlikelyVery unlikely15. How likely would you join an online platform tailored to local Curaçao businesses? *Very likelyLikelyNeutralUnlikelyVery unlikely16. How likely would you join an online review platform tailored for local businesses in Curaçao? *Very likelyLikelyNeutralUnlikelyVery unlikely17. Which features would you find most valuable on this platform? (Select all that apply) *Business directory listingCustomer reviews and ratingsPromotion of events and special offersE-commerce functionality (selling products/services online)Online booking and reservationsBusiness coaching and training (e.g. customer service or review management training for your employees)18. Do you have the need for any kind of (in-company) training? Share your needs with us. *We are referring to trainings related to: Review and/or complaints management, Customer service (after service, loyalty & relationship management), B2C and B2B (sales) communication, Business ethics, etc.19. What would you consider a fair monthly fee for a basic listing on such a platform? (Business listing, review management, social media/website referral link, gallery showcase) *-Less than 10 ANG10 - 25 ANG25 - 50 ANGMore than 50 ANG20. Would you be interested in premium listing packages with enhanced visibility and additional features? *-YESNOMAYBE20-b. If yes, what would you consider a fair monthly fee for a premium listing package? (Contact info, message inbox, service booking, multiple business listing, marketplace) *-Less than 25 ANG25 - 50 ANG50 - 75 ANGMore than 75 ANG21. Would you be willing to pay extra for additional services such as online marketing support/exposure, event promotion, or e-commerce integration? *-YESNOMAYBE21-b. If yes, which additional services would you be most interested in? (Select all that apply) *Online marketing support/exposureEvent promotionE-commerce (multivendor style)Online booking/reservationsBusiness coaching and trainingPayment preferences and barriers22. What would be your preferred payment method(s) for online services? *SentooLocal bank transferCredit cardDebit card (Maestro)Other Payment gateway (e.g RapidPay, CXPay or PagaDirekt)23. Are there any barriers that would prevent you from joining or paying for this platform? (Select all that apply) *First ChoiceBudget constraintsLack of perceived valueConcerns about platform effectivenessPreference for free platformsConcerns about data privacy and securityUncertainty about platform's long-term benefitsLack of time to manage another platformMonitoring reviews across multiple platformsLimited staff resources dedicated to review managementInsufficient technical skills or resourcesDifficulty integrating with existing business systemsLimited online presence or digital marketing experienceFear of negative reviews affecting reputationComplexity of setup or onboarding processDoubts about the quality or relevance of customer supportSkepticism about local market demand for online listingsGeneral Feedback24. Do you have any suggestions or concerns regarding this platform concept? *25. Would you be interested in joining the platform at an exclusive rate for contributing to this survey? *-YESNOMAYBE26. Would you like to be contacted for further research or to receive updates about the platform? *YESNOSubmit
