Guidelines for Businesses

Anyone who has had a recent, authentic experience with a local business in Curaçao can share their thoughts and write a review. It’s important to note that an ‘experience’ doesn’t solely refer to a purchase; it can encompass various interactions like a phone call, an online order, an in-store visit, or using the company’s product or service. However, to maintain the integrity of our platform and ensure unbiased feedback, we have some restrictions:

Can write reviews:

• Individuals who have genuinely interacted with a local business and can provide an honest perspective.

Cannot write reviews:

• Business owners, their employees, and immediate family members are prohibited from reviewing their own business.
• Business owners and their employees are also not allowed to review competitors.

These guidelines are in place to safeguard the impartiality and trustworthiness of reviews on Balorá.online.

When you seek reviews from your customers, it’s important to maintain a fair, neutral, and unbiased approach. Furthermore, we have certain guidelines in place to ensure the authenticity and credibility of the reviews:

Not permissible:

• Offering incentives such as discounts, monetary rewards, loyalty points, gifts, coupons, referral bonuses, or similar rewards in exchange for reviews is not allowed.
• Collecting reviews on your business premises requires prior permission from Balorá.online.
• You cannot ask customers to use your equipment (e.g., an iPad) to submit reviews for your business.

These measures are in place to maintain the integrity of the review system on Balorá.online.

We are committed to maintaining the authenticity and trustworthiness of reviews on Balorá.online. Therefore, it’s crucial that both businesses and reviewers refrain from engaging in the following practices:

Prohibited actions: Do not write or request individuals to create fake or fabricated reviews.

We have a strict policy of zero tolerance for fake reviews, and any such content will be promptly removed from our platform. Our commitment to genuine and reliable reviews ensures that all users can make informed decisions based on real experiences.

We give reviewers the freedom to choose their own username, so you might not always recognize their name as a customer of yours. But that doesn’t mean they haven’t had a genuine, recent experience with your company. If you want more information, try engaging with the reviewer.

And if that doesn’t work, you can ask us to try to verify the reviewer’s experience.

We encourage all users to be respectful contributors to our platform and foster a positive community. To ensure a welcoming environment for everyone, we have the following guidelines:

Expectations for users:

• Refrain from posting content that is harmful, hateful, discriminatory, defamatory, or obscene.
• Do not engage in activities such as lying, bullying, blackmail, making threats, or any illegal actions.

By adhering to these guidelines, we create a space where open and constructive discussions can thrive, and where all users can benefit from the valuable insights and information shared on Balorá.online.

We prioritize the privacy and safety of all our users, and we request that you do the same. Therefore, please adhere to these guidelines when posting content on our platform:

Guidelines for privacy: 
Avoid sharing sensitive or personal information, such as names, phone numbers, addresses, email addresses, or any details that could potentially be used to identify, contact, or impersonate someone.

Additionally, it’s important to note that if your employees choose to use their own name in their responses to reviews, that information is publicly available. In such cases, it’s not appropriate to flag other reviews for including the same name.

It’s important to understand our approach to factual disputes regarding reviews on Balorá.online:

Our stance: 
We do not remove reviews solely based on claims of unfairness, disagreements with the content, or a preference for a higher star rating.

Balorá.online is a consumer review platform designed for sharing authentic experiences and opinions. We do not arbitrate or intervene in disputes about the factual accuracy of events between a reviewer and a business.

Our platform is not a regulatory authority or a court of law. Our primary goal is to provide a space for users to express their experiences and views.

Balorá.online plays a pivotal role as a platform connecting consumers and businesses. In this capacity, we must balance our responsibilities: we aim to provide a platform for everyone to share their experiences, be they positive or negative, while also complying with the need to remove content that may cause significant harm to someone’s reputation or result in severe financial loss to a business. This is why we allow users to flag reviews that are defamatory.

However, it’s crucial to note that not all negative reviews are necessarily defamatory. The mere expression of a negative opinion or experience does not automatically qualify as defamatory. Our review platform is designed to accommodate a range of voices and experiences, and we appreciate your understanding of this distinction.

To enhance your presence on Balorá.online, we encourage businesses to claim their profile and set up a dedicated business account. This account allows you to take advantage of various features, including sending invitations, responding to reviewers, and reporting reviews that violate our guidelines.

Here are key points to keep in mind:

Claim your profile: ensure you claim your business profile to access the full range of features available to businesses on balorá.online.

Utilize your business account: make the most of your business account to engage with the community, respond to reviews, and send invitations to customers for their feedback.

Maintain accuracy: The information displayed on your business profile page must be accurate and not misleading. This ensures that users have reliable information when interacting with your business on our platform.

The reviews posted on Balorá.online belong to the individuals who wrote them. Reviewers have the autonomy to edit or delete their reviews at any time. Additionally, they are free to submit multiple reviews based on distinct experiences with your business.

It’s important to note that reviewers are not obligated to update their reviews even if circumstances change, such as receiving a refund. Pressuring reviewers or offering incentives to alter or remove their reviews is strictly prohibited on Balorá.online. We uphold the integrity of authentic opinions and experiences, ensuring a fair and unbiased representation of local businesses.

At Balorá.online, we believe in community-driven content moderation. While we don’t actively moderate reviews, every user, including businesses, has the ability to flag reviews that violate our guidelines.

Key points to note:

Universal flagging: All users, including businesses, can flag reviews for various reasons using their business account.

Specific flagging reasons: flagging should be based on valid reasons, not personal preferences. When a review is flagged, it is assessed only for the chosen reason.

Opportunity for Resolution: If a flagged review violates guidelines and is remediable, the reviewer will have the chance to address the issue. During this process, the review may be temporarily hidden.

Resolution outcome: If the issue persists or cannot be resolved, the review may remain offline.

Fair and consistent flagging: Businesses are encouraged to flag reviews consistently, regardless of the star rating. This means flagging both positive and negative reviews for the same reasons

While we value freedom of expression, there are certain boundaries to ensure a positive and respectful environment on Balorá.online. Here are the consequences for actions that breach our guidelines:

• Company replies that violate our guidelines may be deleted to maintain a positive and constructive atmosphere.
• Misusing our platform may result in access restrictions or suspension of features within your business account without refund.
• In cases of severe misuse, a consumer alert may be placed on your business profile to notify users about potential concerns.

Repeated or serious violations may lead to the termination of agreements between your business and Balorá.online without refund. We appreciate your cooperation in upholding a respectful and trustworthy community on Balorá.online.

These guidelines serve as guiding principles for the Balorá.online community. It’s important to acknowledge that we hold the final authority in interpreting and applying these guidelines, and reserve the right to update them as needed. For more in-depth information about our processes, feel free to explore our Support Center. We appreciate your understanding and commitment to maintaining a positive and reliable experience on Balorá.online.