Walked in for information and was given a company card and they told me to go to the website. The website doesn't have the information I need. Honestly the desk seems mostly clueless and not very helpful. Not everyone wants to go to the website, we wanna be assisted in person in case of inquiries that are not on the website. Emails take ages to respond.. it's bad.
For me, one and the last time.
My motorcycle, along with some other belongings, was shipped from the Netherlands to Curaçao. These were picked up in the Netherlands in September. It arrived in Curaçao on October 23, 2025, and I was able to track it using a smart tag in the shipment. I never received an email confirmation of shipment. I contacted them in Curaçao in November to see if they knew anything about the processing. Each time, I received the same answer: the shipment couldn't be found. I didn't receive my belongings until February 10, 2026, but not the motorcycle.
I didn't receive the motorcycle until March 2, 2026, after much insistence and even contacting the police myself.
I went back almost every two weeks and was always told it was a waiting period due to customs/police inspections. If you don't contact the company yourself, you don't hear/know anything. You have to follow up on everything yourself.
The only positive thing is that my motorcycle and goods arrived undamaged and complete. But it didn't have to take six months.
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Alexander Damascus
2 months agoRigoberto Galan
4 months agoUn importadó serio pa tur kos ku bo kumpra na Merka o na Europa. Nan ta trata klientenan hopi bon.
Plinio Hernandez
5 months agoWalked in for information and was given a company card and they told me to go to the website. The website doesn't have the information I need. Honestly the desk seems mostly clueless and not very helpful. Not everyone wants to go to the website, we wanna be assisted in person in case of inquiries that are not on the website. Emails take ages to respond.. it's bad.
J
5 months agoFor me, one and the last time. My motorcycle, along with some other belongings, was shipped from the Netherlands to Curaçao. These were picked up in the Netherlands in September. It arrived in Curaçao on October 23, 2025, and I was able to track it using a smart tag in the shipment. I never received an email confirmation of shipment. I contacted them in Curaçao in November to see if they knew anything about the processing. Each time, I received the same answer: the shipment couldn't be found. I didn't receive my belongings until February 10, 2026, but not the motorcycle. I didn't receive the motorcycle until March 2, 2026, after much insistence and even contacting the police myself. I went back almost every two weeks and was always told it was a waiting period due to customs/police inspections. If you don't contact the company yourself, you don't hear/know anything. You have to follow up on everything yourself. The only positive thing is that my motorcycle and goods arrived undamaged and complete. But it didn't have to take six months.
Frank
7 months agoIt does take longer than others company . If you don’t need to transport a large and heavy item, it’s not advisable to use this company’s service.