Citizens Insurance Saliña

Great service , they will help with a smile even at the last minute before closing. Keep it up.

I received top service today from Ms. Camilo and Mr. Dovale which helped me get my car rental insurance in place in a very timely and professional manner. I would for sure come again. Thanks!

Very disappointing experience with Citizens Insurance. As soon as the premium needs to be paid, everything is taken care of, but it is only when a case arises that you realize just how customer-unfriendly and unprofessional the organization operates. In my case, a substantial claim was sent immediately without proper substantive communication. This was followed by a formal demand letter which even incorrectly stated that no response had ever been received from my side, even though a written response had already been given previously. Get your records in order first before accusing customers. Even more striking: the policy conditions state that a complaints procedure exists, but practically nothing of it can be found on the website. No clear complaints page, no direct complaints email address, and no transparent route for customers. Apparently, you just have to figure out how to file a complaint yourself. That says enough about how seriously customer interests are taken here. Communication is slow, case handling is sloppy, and above all, they put a lot of pressure on me to pay without acting carefully first. You expect reliability, diligence, and accessibility from an insurer. Unfortunately, I experienced the opposite here. I would advise people to think carefully before taking out insurance here.

I am extremely disappointed with the service I received from Citizen Insurance in Curaçao. From start to finish, the experience has been frustrating and unprofessional. First, the customer service is severely lacking. It is difficult to get clear answers, and communication is slow and often unhelpful. Staff members seem either uninformed or unwilling to properly assist, which makes even simple inquiries unnecessarily stressful. Second, the handling of payments and claims is highly inefficient. Processes take far longer than expected, with little transparency or updates along the way. It often feels like you have to chase them constantly just to get basic progress, which should not be the case for an insurance company. To make matters worse, their pricing is among the highest on the island. Given the poor level of service and the delays in processing, the cost simply does not match the value provided. Overall, I cannot recommend Citizen Insurance. Between the poor customer service, slow payment processes, and high prices, there are likely better options available in Curaçao.